Booking & Payment

1.1       To secure a booking online: full payment for all group members is required 10 days or more in advance.

1.2       To secure a booking with less than 10 days notice, please email us to check availability.

1.3       All prices are quoted in New Zealand Dollars and include local Goods and Services Tax of 15%.


2.1       – 10 days or more notice = 95% refund (5% admin fee)
            – 9 to 3 days notice = 50% refund
            – 2 days or less notice = no refund


3.1       Itineraries are subject to change due to road or weather conditions, or accommodation availability in peak seasons/special events. Changes will be communicated as soon as possible.

Car Hire

4.1       Roady partners with Go Rentals and Snap Rentals.

4.2       All drivers must be 20 years of age or older and hold a full driver’s licence printed in English, which must be presented to our suppliers at time of pick up.

4.3       Car hire includes all-inclusive insurance with no bond or excess required.

4.4       One credit card/visa card details are required to secure the car hire.

4.5       Vehicle upgrades are possible depending on availability. The price difference between the tour-car and the requested car will need to be paid upon pick-up.

Travel Insurance

5.1       Roady recommends that you purchase a comprehensive travel insurance policy before your arrival in New Zealand.

Waiver of Claims, Release of Liability, Assumption of Risk and Indemnity

To: Roady and its employees and representatives and all other persons in any way involved or connected with the tour and their successors and assigns

6.1       I accept that the tour involves risks which are greater than those encountered in daily life. I accept that these risks involve the possibility of personal injury, property damage and loss, emotional trauma, and death, which may affect me, my family and my friends. Fully understanding and appreciative of these risks, I still wish to participate in the tour and I freely accept and fully assume all such risks and any consequences arising therefrom.

6.2       I declare that I am physically fit and have no condition or injury that could be affected by participating in the tour.

6.3.       I agree to receive any medical treatment which may be deemed necessary by Roady in the case of an accident, injury or illness during the tour and I also agree to indemnify Roady in respect of such medical treatment.

6.4       In consideration of Roady permitting my participation on the tour, I consent:

a)       To waive any and all claims that I have or may have in the future against Roady arising out of or in relation to any aspect of my participation on the tour.

b)       To release, indemnify and hold harmless Roady for any loss, damage, expense, mental or physical injury including death that I may suffer as a result of my participation on the tour, due to any cause whatsoever, including negligence, breach of contract, or breach of any statutory or other duty of care on the part of Roady and/or any other person associated with Roady in relation to, and including the failure on the part of Roady to safeguard or protect me from the risks of the tour.

c)       To release, indemnify and hold harmless Roady for any and all liability, damages, costs and expenses suffered by any other person as a result of my participation on the tour or any of my other acts or omissions.

d)       To follow Roady’s protocols at all times.

e)        By accepting these terms and conditions I am not relying on any oral or written representations or statements made by Roady with respect to the safety of the tour, other than what is contained in these terms and conditions.

6.5       Roady bears no responsibility whatsoever for individual customer satisfaction.

6.6       Roady bears no responsibility for the actions of any: accommodation staff, activity provider or any other associated personnel.

6.7        I have read and understood these terms and conditions in their entirety.

6.8       Prior to accepting these terms and conditions I have either:

(a) Received independent legal advice as to the effects of these terms and conditions; or
(b) Waived my right to receive independent legal advice.