Booking & Payment
1.1 To secure a booking online: full payment for all group members is required 10 days or more in advance.
1.2 To secure a booking with less than 10 days notice, please email us to check availability.
1.3 All prices are quoted in New Zealand Dollars and include local Goods and Services Tax of 15%.
Cancellation
2.1 – 10 days or more notice = 95% refund (5% admin fee)
– 9 to 3 days notice = 50% refund
– 2 days or less notice = no refund
Itinerary/Accommodation
3.1 Itineraries are subject to change due to road or weather conditions, or accommodation availability in peak seasons/special events. Changes will be communicated as soon as possible.
Car Hire
4.1 Roady partners with Go Rentals and Snap Rentals.
4.2 All drivers must be 20 years of age or older and hold a full driver’s licence printed in English, which must be presented to our suppliers at time of pick up.
4.3 Car hire includes all-inclusive insurance with no bond or excess required.
4.4 One credit card/visa card details are required to secure the car hire.
4.5 Vehicle upgrades are possible depending on availability. The price difference between the tour-car and the requested car will need to be paid upon pick-up.
Travel Insurance
5.1 Roady recommends that you purchase a comprehensive travel insurance policy before your arrival in New Zealand.